THE MHWFY “VOICE OF LOVE” SERIES, BROUGHT TO YOU BY VOICELOVE:
EPIDSODE 1 – DONNA SABOL, ST. LUKE’S UNIVERSITY HEALTH NETWORK
At St. Luke’s University Health Network, there is a culture of excellence that runs from quality to patient experience to staff satisfaction, financial health, community impact and more.
“High quality care is low cost care,” says Donna Sabol, SVP and Chief Quality Officer at St. Luke’s University Health Network.
In this amazing conversation Donna shares how St. Luke’s is able to consistently stay at the top of their industry. She told us that it starts with people – sharing that their culture is their secret sauce. Other key factors are agility, the ability to put titles aside and work together, as well as approach things from a place of love.
Don’t miss this interview! Donna shares amazing insights that help us understand how St. Luke’s operates.
Topical time codes:
1:07 – Relationships are the secret
4:06 – Investing in people and working with physicians in a dyad model
8:49 – Personal story of being a patient
11:14 – Managing the team – from conflict resolution to communication to awards
16:54 – Invest in people
19:34 – Extending relationships beyond the organization
20:19 – Being “genuinely warm and loving” as an organization
Learn more about St. Lukes University Health Network: https://www.slhn.org
Connect with Donna Sabol: https://www.linkedin.com/in/donna-sabol-299881118/
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
