Chaitali Sinha joined Wysa after spending years as a psychologist working in childhood trauma. She says she was looking for a way to continue her work, but outside of a clinical setting.
Wysa is an AI-based mental health app that support its 6-million users across 95 countries through a chatbot that uses free text to understand the users’ concerns and help them work through the issue in a conversational way.
Chaitali says Wysa is like a friend at 4am – always there and ready to help.
In this enlightening interview she shares how the app supports its users, shares how it builds trust, and talks about some of the outcomes and guardrails in place to ensure proper care in an anonymous and empathetic way.
*note that at the time of recording, Chaitali was the Head of Clinical Development and Research, but recently became the SVP of Healthcare and Clinical Development.
Connect with Chaitali: https://www.linkedin.com/in/chaitali-sinha-43667527/
Learn more about Wysa: https://www.wysa.com
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Topical time codes:
00:30 – About Wysa
1:45 – Joining Wysa
4:52 – How AI is a friend at 4am
6:20 – Patient story
7:49 – Therapeutic alliance between user and Wysa
10:43 – Building trust
13:48 – The Wysa technology
16:27 – Sharing data about employee wellness
19:18 – Improvements in depression and anxiety
20:51 – Empathy, prioritizing what to respond to
21:59 – Conversational testing
22:39 – Wysa is an adjunct to therapy
24:15 – Personal satisfaction from the work
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