Erik Anderson, Patient Care Executive at Adventist Health Castle, says from the moment he joined the organization he knew it felt different. He said he felt the sense of Aloha.
Treating patients and employees like Ohana – or family – is in their DNA. Erik told us that like with any family, there needs to be trust, transparency, and sometimes even tough love for accountability, which is a two-way street.
The team at Adventist Health Castle listens to the community and deeply values that feedback when choosing how to best serve their patients and teams. Their holistic approach includes community-centered events like Christmas tree lightings, speaking to students, and other ways that encourage the community to become a partner in their healthcare.
Their commitment to clinical excellence combined with their “Love Matters” campaign lead them to a Baldrige Award win in 2017.
To hear more about this remarkable organization, and learn more about how they teach empathy, value vulnerability, and “measure what they treasure,” check out the full interview with Erik:
Connect with Erik Anderson: https://www.linkedin.com/in/erik-anderson-601a8591/
Learn more about Adventist Health Castle: https://adventisthealth.org/castle
Topical time codes:
00:43 – Feeling the Aloha
1:51 – Culture within the organization, Ohana
3:55 – Teaching empathy
7:04 – Love Matters campaign and Baldrige Award win
8:30 – How to connect with the community
11:28 – Community engagement
16:15 – Trust, transparency, and tough love
18:52 – Gratitude as part of Love Matters
