In this episode of Making Healthcare Work for You, we spoke with Andrea Werner, Chief Population Health Officer at Emplify Health, about what it truly means to “lead with love” in healthcare.
Andrea shares how her perspective was shaped very early on by watching her mom — a public health nurse — care for patients with compassion.
In this interview, Andrea provides details about how love shows up within a healthcare system, including:
• Why leading with love does not mean being soft, passive, or “rainbows and butterflies” all the time.
• How Emplify Health built its leadership philosophy and chose to put love at the center of its mission.
• What “love” looks like in the workplace — including holding people accountable, setting clear expectations, and building high-performing teams.
Don’t miss this great conversation to hear Emplify Health’s roadmap for using love to foster compassionate leadership, enhance patient care, and drive positive healthcare transformation.
https://youtu.be/fmeDYrhyiPg
Topical time codes:
00:41 – Leading with love as an intention, personal story
3:24 – The formation of Emplify Health
7:37 – Committing to values
9:51 – Leadership philosophy and determining how to measure love; being outcome-obsessed
12:04 – Determining what love isn’t; the role of accountability and driving toward the same vision
14:52 – Feeling the cultural shift; anecdotal evidence
17:57 – The puzzle pieces of kindness, empathy, compassion
20:23 – The patient experience
Learn more about Emplify Health: https://emplifyhealth.org
