With rampant burnout and medical staffing shortages, Beth Lachance, CEO of REVA Global Medical is working to fill the gaps.
REVA Global Medical provides “in-sourced” globally-located virtual medical professionals to medical practices and hospitals. The virtual professionals provide remote support for everything from the front desk to billing, to insurance authorizations, and many tasks in between.
In our interview, Beth shares the difference between in-sourcing and out-sourcing, how using a virtual medical professional allows medical practices to provide a white-glove experience to the patient, and much more.
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg
Connect with Beth Lachance: https://www.linkedin.com/in/beth-lachance-866b4217a/
Learn more about REVA Global Medical: https://www.revaglobalmedical.com
Topical time codes:
00:45 – About REVA Global Medical
4:03 – In-sourcing vs out-sourcing
7:05 – White-glove experience for patients
10:41 – Dynamics within the practice
13:19 – Virtual professional vs AI
15:20 – The power of using a virtual professional
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