Operationalizing love, compassion, and empathy isn’t something you hear about often – especially in health systems. But, at Allegheny Health Network, that’s exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.
In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in healthcare helps with everything from burnout to resilience, and improved patient experience.
Some of the highlights are the importance of:
- Making connections with people
- Peer support
- Learning how to recognize, reward, and reinforce loving behaviors
Check out the interview to hear the full conversation.
Learn more about AHN:
https://www.ahn.org
You can also listen to the interview in podcast form:
Apple podcast link:
https://podcasts.apple.com/us/podcast/speaking-of/id1549592446
I Heart podcast link:
https://www.iheart.com/podcast/269-speaking-of-76708275/#
Spotify podcast link:
Topical time codes:
1:08 – (Barb) Operationalizing Love
4:13 – (Gene) Love is the ultimate expression of empathy and compassion
6:07 – (Gene) Relationship-Centered Communication
8:07 – (Gene) Increase in “Rate the Provider” scores
9:22 – (Barb) What love looks like
11:41 – (Gene) Recognize, Reward, Reinforce
14:24 – (Gene) How to reward people
16:55 – (Barb) Love creates the tension needed for change
19:42 – (Gene) It’s more than a metric – it’s what defines you
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Thanks to the following organizations for supporting the Making Healthcare Work for You mission.
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